In-Store Special Order Policy

When available J.LUX Fashion will gladly special order your merchandise should we not have it in-stock or carry it as a regularly stocked item, subject to the following policies.

•  All special orders need to be paid in full at time of ordering.
• No returns will be accepted on special order or non-stock merchandise.
• Special order items and payments are non-refundable. 
• Special orders cannot be cancelled once placed with our suppliers.

We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.  We will provide an estimate of the lead time required for your item will be delivered to the best of our ability, however we cannot guarantee a lead time in any case.

Customers will be asked to sign a form acknowledging our special-order policies and that they have reviewed the order for accuracy.

For more information about our in-store special order policy please contact us by e-mail at kelly@jluxgb.com, phone at 920.632.7726, or by visiting us at the address below: 

1671 Hoffman Road, Green Bay, WI, 54311, United States